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Starting up

A dog groomer’s first three years, by the numbers

Tidyhound started as a franchise in Calgary. The rebooking habit did more than the brand.

In 30 seconds

  • Rebook every dog before it leaves
  • A franchise brings calls; you still have to keep them
  • Nervous dogs are a speciality, not a problem

The brand brings calls

Mei Lin Chow opened Tidyhound in 2021. The franchise brand’s phone line brought the first calls; keeping those customers was up to her.

Rebook at the till

The single biggest change was booking the next groom before the dog left. Empty days dropped, and the diary filled weeks ahead.

“Nobody forgets to come back if they never had to remember.”
Mei Lin ChowTidyhound Grooming Calgary

If you are thinking of one

Grooming is steady and local. Check how many groomers near you are still trading after three years before you sign anything.

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Clara WhitfieldSmall business writer, HumDays

Clara interviews owners for HumDays. She has written about small business for twelve years and once ran a market stall.

More from Clara

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